Shipping policy
Shipping Policy
At Big Thunder Studios, many of our products are made to order. Please allow time for both production and shipping.
Order Processing: Most orders are sent into production shortly after they are placed. Production times vary depending on the product, availability, and fulfillment location. Once your order has shipped, you will receive tracking information when available.
Shipping Times: Delivery times vary based on your location, the product ordered, fulfillment location, and shipping carrier. Shipping estimates shown during checkout are estimates and are not guaranteed delivery dates.
Shipping Costs: FREE SHIPPING on all T-shirt purchases within the United States. Shipping charges for wall art, posters, and other products are calculated and displayed at checkout based on the products in your order and delivery destination.
Multiple Shipments: Products in the same order may be produced at different fulfillment facilities. As a result, your order may arrive in more than one package and on different days. You will not be charged additional shipping because an order is divided into multiple shipments beyond the charges shown at checkout.
Tracking: When tracking is available, tracking information will be provided after your order ships. Please allow time for the carrier’s tracking system to update after receiving your shipping confirmation.
Incorrect Shipping Addresses: Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error, contact us as soon as possible at support@bigthunderstudios.com. Once an order has entered production or shipped, we may not be able to change the delivery address.
Delayed Shipments: Carrier delays, severe weather, holidays, customs processing, and other circumstances outside our control may affect delivery times. If your package appears significantly delayed, contact us and we’ll help investigate the shipment.
Lost Packages: If your order appears to have been lost in transit, contact us at support@bigthunderstudios.com. We’ll work with the fulfillment provider and shipping carrier to investigate the shipment and determine the appropriate replacement or resolution.
International Orders: International shipments may be subject to customs processing, import duties, taxes, or other charges imposed by the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the recipient. International delivery times may also vary due to customs processing.
Damaged, Defective, or Incorrect Orders: If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery at support@bigthunderstudios.com and include a photo of the issue. Please see our Refund Policy for additional information.
Questions: For questions about an order or shipment, contact:
Big Thunder Studios
support@bigthunderstudios.com