Refund policy

Refund Policy

At Big Thunder Studios, your satisfaction matters. Because our products are custom printed on demand, please review the following:

Damaged or Defective Items: If your order arrives damaged, defective, or incorrect, contact us within 30 days of delivery at support@bigthunderstudios.com with a photo of the issue. We’ll arrange a replacement or full refund at no cost to you.

Wrong Size or Change of Mind: Because each item is made to order, we’re unable to accept returns or exchanges for incorrect size selections or change of mind. Please review our size charts carefully before ordering.

Lost Packages: If your order is lost in transit, contact us and we’ll work with the carrier to resolve the issue or send a replacement.

Refund Processing: Approved refunds are issued to your original payment method within 5–10 business days.